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Terms and Conditions

  1. All prices are shown in Australian dollars ($).
  2. Prices include local taxes, where applicable.
  3. In some cases, flower substitutions may be necessary. Clients can be assured that in these instances the final arrangement will very closely resemble the one ordered.
  4. All Mater Florist designs act as a guide to the style of flowers, gourmet foods and gifts that will be delivered. Flowers, gourmet foods, containers and accessories may vary according to stock, seasonal availability, or if stock does not meet our quality standards. In some cases, substitutions of equivalent value and quality may be used to complete your order.
  5. If you are not satisfied with your product, please retain the original order so that our florists may assess the cause of the problem. Regretfully, we cannot resend fresh flowers to you if the original flowers are disposed of.
  6. Delivery details must be accurate. Any changes after ordering may incur additional fees. All additional fees will be notified to the client prior to delivery, where possible. If an inaccurate address is supplied and the courier is unable to deliver to the correct address, additional charges will be applied at the courier’s discretion. For more details in regards the Unsuccessful deliveries, please read Delivery information.
  7. Delivery will be made on the date requested and whilst every effort is made to meet clients preferred delivery time/s, only funerals can confirm exactly when delivery will occur.
  8. Alcohol products are subject to state liquor laws. You must be 18 years or older to order or receive alcoholic beverages. Other licensing or delivery restrictions may apply in some states.
  9. For all Interflora orders please refer to their Terms and Conditions in regards to your order.
  10. Please note that clients will face additional charges for delivery if the address details are incorrect or in any other instance where flowers have to be redelivered. Clients will be notified when this condition is applied.

Should you have any further queries please call Mater Florist on 07 3163 1855 or email flowers@materflorist.com.au

Legals and disclaimer

Copyright

All information contained within this site is protected by Copyright law and is owned by Mater Florist. It is forbidden to modify, publish, transmit, transfer, sell, reproduce, display or commercially exploit this content without the express written approval of its authors.

Disclaimer

Information provided on this site is current at time of uploading. It is intended as general information only and interested parties should seek their own legal advice.

Mater Florist considers the protection of privacy to be vital. We endeavour to consistently maintain the security of our website for all visitors and users. This policy outlines how Mater Florist collects and uses personal information.

Other websites may be accessible from our website via hyperlinks. Our privacy policy does not cover or reflect on the procedures of these other websites. It is the responsibility of the visitor/user to evaluate the privacy policy of other websites you choose to visit.

Collected Information

To help improve the service we provide through our website, certain information is collected from your browser to this website. This information is collected as statistical information and includes: IP address; browser type; language; and access times. This website also uses cookies (explained in next section) to track pages visited and information accessed within our website. This information is for statistical reference and site analysis only.

What is a cookie?

A cookie is a small data file that may write to your hard disk when visiting a site. The cookie primarily contains a USER ID that aids in tracking. Cookies can also retain information that you supply to the website. This information assists in maintaining the continuity of your browsing session and access to full use of the website.

Cookies cannot read data from your hard disk or from other cookie files. They can be disabled via your browser, however this may limit your access to all functionalities of a website.

Personal Information

Some functionalities of the website will ask for the voluntary supply of personal information. This information includes:

  1. name and email address for the purpose of subscribing to our e-newsletter; and
  2. name, email address, contact details and message for the purpose of assisting you with an enquiry to Mater Florist.

Access to and Right to Rectification of Personal Information

To access, update or remove information Mater Florist holds about you, contact Mater Florist directly via phone, email or enquiry form. We wish to ensure information held by Mater Florist is accurate and up-to-date.

Direct Marketing

Mater Florist does not collect information for direct marketing purposes, except where you have given permission by subscribing to our e-newsletter. This information is not sold to other parties and is for the express purpose of our own communication with you. At any time you can opt out by clicking unsubscribe on the e-newsletter that you receive.

Exceptions

Other than the above stated, Mater Florist will not attempt to identify users or their browsing activities except:

  1. in the event of an investigation by law enforcement: or
  2. where we believe we are required to collect and produce documentation relevant to fulfil obligations to third parties; including statutory organisations under local law.

Information Disclosure

In the course of providing services you request, personal information may be shared: with authorities; third parties engaged by Mater Florist to provide services to you; to protect intellectual property rights; or to enforce the Terms and Conditions of the website.

Security

The Mater Florist website uses Adobe Business Catalyst to deliver, store and maintain our website and content. Mater Florist puts in place all reasonable measures to protect personal information from loss, prohibited access, misuse, alteration, destruction or unauthorised disclosure.

E-commerce – Offline Processing

Customers of the Mater Florist website have the ability to purchase [goods/services] from our online store.

This website is protected by an SSL certificate and will collect and securely send information to Mater Florist to process your transaction.

This information is only used by Mater Florist to process your payment and as a record of your purchase. If you have elected to sign in or register as a member of our secure database, we may autopopulate the webform with details that you have provided to us. The following information is collected and securely stored by Mater Florist:

This site uses Offline Payment Processing to process your payment. Your payment details are securely sent via an encrypted PDF. Only registered administrators of this website are able to access and process your payment details. Information collected from you is only used to process your payment unless you have elected to receive another service from the site.

A third party and/or our courier may be used to deliver your Flowers to the recipient's address.